Terms of Service

01Who we are

The Store is owned and operated by the company identified below (referred to as "BulletSkin", "we", "us" or "our"). These Terms form a legally binding agreement between you ("you", "customer" or "user") and us.

02Definitions

• Digital Items / Skins — virtual cosmetic in-game items for the video game Counter-Strike 2 ("CS2") that are delivered to your Steam account.
• Order — a request submitted by you through the Store to purchase one or more Digital Items.
• Steam — the digital distribution platform operated by Valve Corporation through which Digital Items are transferred.
• Trade URL — the unique Steam trade link you provide so that we can deliver Digital Items to you.
• Account — your registered customer profile on the Store.

03Eligibility

To use the Store and place Orders you must:

• be at least 18 years old, or the age of majority in your country of residence, whichever is higher;
• have full legal capacity to enter into a binding contract;
• own a valid Steam account in good standing that is able to receive trades; and
• not be restricted from purchasing under any applicable law or sanctions regime.

By placing an Order you represent and warrant that you meet these requirements. We may refuse service, close accounts, or cancel Orders where we reasonably believe these requirements are not met.

04Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current and complete information, including a correct Steam Trade URL, and to keep it up to date. Notify us immediately at support@bulletskins.store if you suspect any unauthorised use of your account.

05Nature of the products

The Store sells Digital Items — cosmetic, in-game virtual items for CS2. Digital Items have no monetary value outside of the game environment, do not constitute legal tender, securities, or financial instruments, and confer only a limited, revocable license to use them within CS2 as governed by Valve's own terms.

06Orders and formation of contract

All Digital Items displayed in the Store are an invitation to treat, not a binding offer. When you submit an Order you make an offer to purchase. A binding contract is formed only when we accept your Order, which occurs when we begin processing delivery of the Digital Item to your Steam account.

We reserve the right to refuse or cancel any Order before delivery, including where: the item is no longer available; there was a pricing or description error; we suspect fraud, abuse, or a breach of these Terms; or delivery to your Steam account is not possible. If we cancel an Order for which you have already paid, you will receive a full refund of that Order.

07Pricing and currency

Prices are displayed in the currency shown at checkout and are the final amount you pay. Prices for Digital Items can change at any time to reflect live market conditions. The price that applies to your Order is the price shown at the moment your Order is confirmed.

We make reasonable efforts to ensure prices are accurate. In the event of an obvious pricing error, we are not obliged to fulfil the Order at the incorrect price and will offer you a corrected price or a full refund.

08Payment

We accept the following payment methods:

Payments are processed by regulated third-party payment service providers. We do not store your full card number or security code on our servers. You warrant that you are authorised to use the payment method you provide. Orders are processed once payment is fully authorised and received.

09Delivery of digital items

Digital Items are delivered electronically to your Steam account via a Steam trade. Successful delivery requires that:

• you have provided a valid, active Steam Trade URL;
• your Steam account is able to receive trades and is not subject to a trade ban, VAC ban relevant to trading, or trade hold/restriction; and
• your inventory is not full or set in a way that prevents the trade.

We aim to deliver as quickly as possible, typically within minutes, but delivery times may vary due to Steam trade holds, platform maintenance, or verification checks. Delays caused by Steam, Valve, or by incorrect information you provide are outside our control.

10Right of withdrawal & digital content

Under EU consumer law you generally have a 14-day right of withdrawal for distance contracts. However, for the supply of digital content that is not delivered on a tangible medium, this right is lost once performance has begun with your prior express consent and acknowledgement that you thereby lose your right of withdrawal.

By placing an Order for a Digital Item and requesting immediate delivery, you expressly consent to immediate performance and acknowledge that you lose your right of withdrawal once the Digital Item has been delivered to your Steam account. Refunds for undelivered or defective Orders remain available as set out in our Refund Policy and under applicable law.

11Acceptable use

You agree not to:

• use the Store for any unlawful, fraudulent, or abusive purpose, including money laundering or the use of stolen payment methods;
• resell, redistribute, or commercially exploit Digital Items obtained from the Store in breach of Valve's terms;
• use bots, scrapers, or automated means to access the Store, manipulate prices, or place Orders;
• attempt to gain unauthorised access to the Store, other accounts, or our systems;
• initiate fraudulent chargebacks or disputes for Orders that were correctly delivered; or
• interfere with, disrupt, or place undue load on the Store or its infrastructure.

12Intellectual property

All content on the Store — including text, graphics, logos, the BulletSkin name and brand, page design, and software — is owned by us or our licensors and is protected by intellectual property laws. You may not copy, reproduce, or create derivative works from any part of the Store without our prior written permission. Game-related trademarks and item names remain the property of their respective owners.

13Third-party services

The Store relies on third-party services, in particular Steam and Valve's trading infrastructure, as well as payment processors. We are not responsible for the availability, performance, policies, or actions of these third parties. Your use of Steam is governed by Valve's own agreements.

14Disclaimers

The Store is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Store will be uninterrupted, error-free, or that Digital Items will be available at any particular time or price. Nothing in these Terms excludes statutory rights that cannot be excluded under applicable consumer law.

15Limitation of liability

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with any Order shall not exceed the amount you paid for that Order. We shall not be liable for indirect, incidental, special, or consequential losses, loss of profit, loss of opportunity, or loss arising from changes in the in-game market value of Digital Items. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited by law.

16Indemnification

You agree to indemnify and hold harmless BulletSkin and its officers, employees and partners from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Store, or your violation of any law or third-party right.

17Suspension and termination

We may suspend or terminate your access to the Store, cancel pending Orders, or close your account at any time if you breach these Terms, if we are required to do so by law, or to protect the Store and its users from fraud or abuse. You may stop using the Store at any time. Termination does not affect Orders already delivered or accrued payment obligations.

18Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including outages or policy changes by Steam/Valve, network or hosting failures, cyber-attacks, government actions, or other events of force majeure.

19Governing law and disputes

These Terms are governed by the laws of Poland and, where applicable, mandatory European Union consumer law. Disputes shall be subject to the competent courts of Poland, without prejudice to mandatory consumer protections that entitle you to bring proceedings in your country of residence.

Consumers in the EU may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

20Changes to these Terms

We may update these Terms from time to time. The version in force is the one published on this page, with the "last updated" date shown above. Material changes will take effect when posted. Your continued use of the Store after changes are posted constitutes acceptance of the revised Terms.

21Contact

Questions about these Terms can be sent to our team and we will be glad to help.